Job Title	Sr. Systems Support Specialist
Location	Boston, MA
Education	BS / BA or equivalent
Experience	4+ years
Other Skills	Windows 2003, 2008, 7, XP, MSFT Office Suite, Blackberry, Ghost, VMWare,Citrix, SAN, LAN/WAN, excellent troubleshooting and superior customer service skills
Job Function	Provides second level technical support and assistance to user community.  Assesses criticality of reported problems and issues; work towards resolving issues that exceed the competencies of first level support.  Oversees and assigns tasks for first level support.  Troubleshoot and setup video conference sessions.  Install, configure, and maintain core business applications and assists System Engineer with server and core system installations.

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